SpinPanda Casino Privacy Policy

At Spin Panda, we are fully committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use spinpanda.io. By creating an account and using our SpinPanda Casino online platform, you confirm that you have read and understood this document. We encourage you to review it carefully before using our services.

1. Who We Are

SpinPanda Casino is operated by SpinPanda LTD, the data controller responsible for your personal information. Our platform at spinpanda.io serves European players across the Netherlands, Germany, Austria, Switzerland, and a range of other EU markets. We operate under a Costa Rica licence and are dedicated to maintaining transparent and lawful data practices at every level of our operations.

2. Information We Collect

When you register, log in, or interact with our Spin Panda Casino platform, we may collect the following categories of personal data:

• Identity data: Your full name, date of birth, username, and government-issued identification documents (required for KYC verification)
• Contact data: Your email address, postal address, and phone number
• Financial data: Payment method details, transaction history, deposit and withdrawal records
• Technical data: IP address, browser type, device information, operating system, and login timestamps
• Usage data: Your gaming activity, session duration, pages visited, game preferences, and bonus usage
• Communications data: Records of your interactions with our 24/7 live chat support and email correspondence sent to contact@spinpanda.email
• Verification data: Documents submitted during account verification or KYC compliance checks

3. How We Use Your Information

Here at SpinPanda, we process your personal data for the following lawful purposes:

• To create and manage your SpinPanda Casino account and verify your identity
• To process deposits and withdrawals across all supported payment methods including credit cards, Skrill, Neteller, Trustly, iDEAL, bank transfers, and cryptocurrencies such as BTC, ETH, USDT, and others
• To apply and manage bonuses, including our welcome package, daily rewards, and Loyalty Program benefits up to the Master Panda level
• To comply with legal obligations, including anti-money laundering (AML) regulations and responsible gambling requirements
• To detect, investigate, and prevent fraudulent activity or misuse of our platform
• To send you transactional communications, promotional offers, and SpinPanda Casino bonus codes where you have opted in
• To improve our services, user experience, and game library through usage analytics
• To personalise your experience on our Spin Panda online casino platform

4. Legal Basis for Processing

We process your personal data only where we have a valid legal basis to do so. Our SpinPanda Casino platform relies on the following grounds:

• Contractual necessity: Processing is required to fulfil our obligations to you as a registered player
• Legal compliance: We are obligated to process certain data under applicable laws and our Costa Rica licence conditions
• Legitimate interests: We process data to prevent fraud, improve services, and ensure platform security
• Consent: Where required, we process your data based on your freely given, specific, and informed consent — which you may withdraw at any time

5. Sharing Your Data

We do not sell your personal data to third parties. At Spin Panda, we may share your information only in the following circumstances:

• Payment processors and financial institutions: To facilitate secure deposits and withdrawals
• Game providers and software studios: Including NetEnt, Play'n GO, Pragmatic Play, Evolution, and the 80+ other studios whose games we host — strictly for gameplay functionality
• Regulatory authorities: Where required by law, licence obligations, or court order
• KYC and fraud prevention partners: To verify your identity and protect against fraudulent transactions
• Customer support tools: Service providers who assist in delivering our 24/7 live chat and email support
• Analytics and marketing platforms: Only with your consent, and subject to appropriate data processing agreements

All third parties who process data on our behalf are contractually required to maintain appropriate security standards and use your data solely for the purposes we specify.

6. Cookies and Tracking Technologies

Our SpinPanda Casino platform uses cookies and similar tracking technologies to enhance your browsing experience. We use the following types of cookies:

• Essential cookies: Required for the SpinPanda login process and core site functionality
• Analytical cookies: To understand how players navigate our site and improve our services
• Functional cookies: To remember your preferences, language settings, and session details
• Marketing cookies: To deliver relevant promotions and SpinPanda bonus codes for existing players — only with your consent

You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of our Spin Panda Casino mobile and desktop platform.

7. Data Retention

We retain your personal data for as long as your account remains active and for a defined period thereafter, as required by applicable law and our regulatory obligations. Financial records, transaction history, and KYC documents may be retained for a minimum of five years following account closure, in line with AML compliance requirements.

8. Data Security

At SpinPanda, we implement robust technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include SSL encryption, secure payment gateways, access controls, and regular security assessments. Your SpinPanda Casino login credentials are stored using industry-standard hashing protocols. Despite our best efforts, no system is entirely immune to risk, and we encourage you to use a strong, unique LAa!Jou1Nt&_cOy) for your account.

9. Your Rights

As a user of our Spin Panda online casino, you hold the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations
• Right to restriction: You may ask us to limit how we process your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where processing is consent-based, you may withdraw it at any time without affecting prior lawful processing

To exercise any of these rights, please contact our team at contact@spinpanda.email. We will respond within the timeframe required by applicable law.

10. Children's Privacy

Our SpinPanda Casino platform is strictly intended for adults aged 18 and over. We do not knowingly collect or process personal data from individuals under the legal gambling age. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account.

11. International Transfers

As a platform serving EU players across Germany, the Netherlands, Austria, France, and other markets, we may transfer your data to countries outside your jurisdiction where our service providers are located. We ensure that all such transfers are subject to appropriate safeguards, including standard contractual clauses or equivalent mechanisms recognised under applicable data protection laws.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our SpinPanda Casino platform. Your continued use of Spin Panda Casino after any changes are published constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at SpinPanda Casino, please do not hesitate to reach out. You can contact our support team 24/7 via live chat on spinpanda.io, or send a detailed enquiry to contact@spinpanda.email. Our team is available in English, Dutch, German, French, and other EU languages depending on your location.